IT Vendor Support
We will become the interface on your behalf with other hardware and software vendors. This allows expert technicians to speak their own language as they interact to solve a problem.
When our technicians talk to the technical support staff of software publishers or equipment manufacturers, it sometimes seems like a different language. The ability to speak in the jargon of the Information System facilitates faster resolution of problems that involve technical details of your system and the third party pieces. It also minimizes misunderstandings between your staff members who have problems and the support person in another time zone.
We will discuss the problems with your staff and determine the approach to take with third party technical support organizations that moves as quickly and efficiently as possible to a full resolution of the problem. In addition, we can leverage the fact that we call many of these vendors on behalf of several of our clients, and in doing so, establish a richer relationship with the third party vendors.
For More information About How Pertingo Can Help Your Business, Call 317.644.7377